Responsible Gaming

At Winmatch, we are committed to building a safe and balanced gaming environment where entertainment stays fun and does not become harmful. Gambling is designed to be a leisure activity—not a coping mechanism for stress or financial hardship. That’s why we encourage all players to set personal boundaries on spending and playtime before starting any session. To support this, we offer built-in platform features such as custom alerts, automatic timeout pauses, and budget reminders that help maintain control and prevent overindulgence.

If at any point you feel your gaming behavior may be getting out of hand, our professional support team is available 24/7 to assist. Whether you prefer to reach out via live chat, email, or phone, trained experts are prepared to implement safeguards like deposit restrictions, playtime limits, account timeouts, or complete self-exclusion. Additionally, we encourage users who feel they need extra support to contact the following specialized and confidential services:

• Gamblers Anonymous
• GamCare
• Gambling Therapy

Recognizing Risky Gaming Behavior

• Friends or family express concern about your gambling habits.
• Hiding the amount of money or time spent on games.
• Using gambling as an escape from emotional or personal issues.
• Neglecting work, studies, or responsibilities to continue playing.
• Trying to recover losses by wagering larger amounts.
• Using borrowed money or funds meant for basic expenses.
• Feeling guilt, anxiety, or regret after gambling.

Tips for Playing Responsibly

• Set clear time and deposit limits before beginning each session.
• Take short breaks to stay mentally refreshed.
• Use the in-game notification tools to monitor session length.
• Seek help promptly if you notice signs of unhealthy play.

Player Protection Tools at Winmatch

We offer a full set of customizable tools that you can access anytime from your user dashboard. These include daily deposit limits, session alerts, cooling-off options, and permanent self-exclusion. For additional protection, you may also use external software such as Gamblock™ to block access to gambling websites and apps on your devices.

Preventing Underage Participation

Winmatch strictly enforces an 18+ age requirement for all users. Every account undergoes verification upon registration, and any underage individuals are promptly blocked, with any balance forfeited. This ensures a secure and legally compliant experience for all users across India.